Description
One of our client is looking for a desktop support to join one of our biggest project in Lithuania, Vilnius.
Here are the skills needed:
* Handle clients support requests on call;
* Logging call details into tickets in the internal system;
* Meet standard KPIs (average handling time, first point resolution, call quality);
* Maintain adherence to schedule;
* Work on value-adding activities such as knowledge base update;
Additional Requirements:
* Some knowledge of the IT hardware and software;
* Customer service experience;
* Excellent communication skills in English language (verbal and written);
* Ability to work in late shifts (if required);
Experience
* 1-3 years of relevant experience. Freshers with excellent comm. skills in English language may also apply
If your skills are matching the description, send us your update CV now as the interviews will start shortly !