Description
Graduate Service Desk Analyst (1/2 years experience max).
Junior service desk analyst
This is a fantastic contract opportunity for a support professional to join a leading Global Tier 1 Investment Bank.
Candidates responsibilities will include,
- Providing a consistent and customer focused approach when dealing with all telephone calls
- Troubleshoot and provide first contact resolution where possible
- Log tickets with accurate and clear information including priority
- Direct call routing to support teams and escalation where required.
Candidates are expected to have,
- Windows 7
- Dependable Customer Service background
- Work well as a team and build relationships to the global partners
- Excellent organisational skills, with the ability to prioritise workload
- Ability to multitask and maintain focus on all areas of responsibility concurrently
- Background Experience with an IT support role supporting a large user base
- Proficient in MS Office suite
- ITIL Certifications/Understanding/Awareness
This is a 6 month contract position based in Chester.
Please get in contact
(see below)