Description
Who we are
The RV/Motorhome industry is a multi-billion dollar industry and every year, 10+ million people go on a trip with their RV or rent an RV. Over 10 million people in the United States alone own an RV, which in most cases sits in their driveway for 40+ weeks a year. That's why we started RVshare, to give Owners a good way to earn money from the RV when they're not using it and for explorers to be able to rent an RV anytime/anywhere they want. We are passionate about connecting people through travel.
We have a fun, self-starting, laid back work environment and we love focusing on results. We believe in trusting our employees, flexibility and continuing to create a workplace people are excited to come to everyday. In the office, we have a ping pong table, chill room, fully functional kitchen, and an open floor plan for easy collaboration. We host all sorts of fun events, guest speakers, and the list just goes on!
Who you are
- You have a how can I help you?' attitude
- You can work in a fast-paced environment
- You have previous experience in a customer service, sales, or retail environment
- You have excellent written and oral communication skills
- You are comfortable using computers
- You are professional and enthusiastic
- You have flexibility to work-days, afternoons, weekends, and holidays
- You are currently enrolled at a college or university
About the Role
As a Customer Solutions Intern in our Solutions team, you will assist in handling customer concerns during our peak season. You will be trained to assist owners and renters throughout the RVshare rental process. You will assist customers via phone calls, on-line chat, social media messages, and emails. You will report directly to a Customer Solutions Lead.
Essential Functions and Responsibilities
- Maintain a positive, empathetic and professional attitude toward customers at all times to ensure high levels of customer satisfaction.
- Respond promptly and accurately to customer inquiries.
- Communicate with customers through various channels (phone, emails, chat, and social media).
- Be an RVshare subject matter expert (SME) by knowing our products and services.
- Keep records of customer interactions, transactions, comments, and complaints in the company CRM.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Be able to work and contribute to a positive work environment.