Description
Job id: 588956
Position: Telecommunications Senior Analyst
Location: Columbia, SC
Duration: 12 months contract with extension
Summary:
- Designs and develops complex software interface programs for telecommunication/voice over Internet protocol (VoIP) systems.
- Performs engineering studies to obtain data on new equipment and system development in communications field and adaptability of equipment to existing system.
- Researches, tests, evaluates, and recommends telecommunications/VoIP and data network systems.
- Supports complex telecommunications/VoIP systems throughout the organization.
- Work environment is Avaya-based voice conferencing and VoIP telephony environment
- Participation in a rotating on-call schedule is required
Required Work Experience:
- 6 years of job related telecommunications/VoIP experience.
Required Skills and Abilities:
- Requires advanced knowledge in the area of local and wide area networking, communications, and related hardware and software with multiple administration tools.
- Requires understanding of technical aspects of telecommunications/VoIP equipment and systems and vendor capabilities.
- Knows principles, practices, terminology and trends in telephone system engineering and data communications usage as utilized by large complex organizations.
- Responsibilities require an understanding of both networking and telecommunications/VoIP theory and practice.
- Excellent written and verbal communication skills.
- Strong analytical and problem solving skills.
- Expertise with relevant telecommunications/VoIP software and hardware
Preferred:
- Experience administering Avaya VoIP implementations and/or environments
- Experience installing, configuring and troubleshooting SIP connectivity and routing in an Avaya-based environment
- Experience administering and troubleshooting Avaya Aura Conferencing or other premise-based conference bridge solutions to include a wide range of current or near-current products (Communications Manager, Aura Messaging, Session Manager, SCBCE, Presence and AES).
Required Education:
- Bachelor's degree in in Computer Science, Information Technology or other job related degree, OR
- Added 4 years of job related work experience, OR
- 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree
Job Description:
- 20% Designs and develops complex software interface programs. Administers design, organization, and implementation of telecommunications/VoIP activities.
- 15% Prepares cost/benefit, feasibility and impact studies of any new network/telecommunications/VoIP software or hardware to be used. Recommends acquisition of newly developed, additional, or replacement equipment based on analyses. Works with vendors to ensure government changes do not conflict with the capabilities of vendor products.
- 15% Conducts studies on communications systems and equipment, such as present and projected volume of communications, effectiveness and adequacy of system, and estimated equipment costs.
- 15% Prepares detailed specifications and flowcharts for implementation of new internal programs or modifications to vendor software or hardware. Prepares, reviews, and/or evaluates network diagrams, or site configurations for existing facilities, renovations, or new systems. Plans layout and installation of telecommunications/VoIP equipment.
- 10% Provides guidance/training for less-experience personnel. Keeps abreast of changes in industry practices and emerging telecommunications/VoIP technology by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.
- 10% Responsible for ensuring compliance with security policies and procedures established by the company or government contracts.
- 10% Monitors and analyzes system performance, such as network traffic, security, and capacity. Researches, develops, designs and tests communications systems and equipment.
- 5% Develops, maintains, or implements telecommunications/VoIP disaster recovery plans to ensure business continuity.
Behavior Characteristics:
- Excellent customer service skills, great communication skills, organized and responsible individual.
Skill
Required/Desired
Amount
of Experience
Bachelors in Comp Sci, IT, or related field
Required
OR Associates in above + extra 2 years job-related IT experience
Required
8
Years
OR Extra 4 years job-related IT experience
Required
10
Years
Related Telecommunications experience
Required
6
Years
Avaya PBX Telecom Systems experience required: support, administration, maintenance, troubleshooting; modular messaging, and ACD vectoring
Required
4
Years
SIP Technology experience required
Required
4
Years
Networking experience required
Required
4
Years
ACD Technology experience required: vectoring dealing with voice circuits, ACD call routing, telecom hardware and circuit vendors
Required
4
Years
Conferencing technology or other premise-based conference bridge solution administering experience required
Required
4
Years
CCNA Certificate
Desired