Description
Junior Technical Support Analyst
New opportunity for a Junior Technical Support Analyst/Help Desk Analyst to join a dynamic team providing 1st level support.
You will configure and install Laptops & PCs, support printers and smartphones, answer support calls and emails, troubleshoot and resolve issues, communicate with user groups on status and estimated time to resolve the incident, remote support, assist with research/implementation of new technologies, perform minor Active Directory Administration tasks (creating and deleting accounts, resetting passwords, and managing Exchange mailboxes), and collaborate with other team members to resolve support issues.
Hours are 7:30 AM to 4:30 PM Monday to Friday.
You will be supporting the corporate office including the executive team and remote offices. Excellent customer service and communication skills are critical for this role.
This is a 3 to 5 month contract based in Midtown with the potential option to convert to direct hire. Excellent work environment and company culture.
REQUIRED SKILLS:
- 0 to 2 years of technical support experience (hardware & software)
- Windows 10 experience
- MS Office or Office365
- Experience imaging PCs and Laptops
- Knowledge of TCP/IP and networking
- 2 years of college or an Associates degree
- Solid technical documentation skills
- Strong troubleshooting skills
- Configuration and implementation of desktop and laptops
- Passion for learning and technology
- Excellent communication skills
- Excellent customer service skills
PREFERRED SKILLS:
- Active Directory (creating and deleting accounts, resetting passwords)
- Exchange
- ServiceNow
Must be authorized to work in the U.S./Sponsorships are not available