Salesforce Administrator

Dublin  ‐ Onsite
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Description

Seeking a Salesforce Administrator with Lightning experience for contract based in West Dublin.

Key Duties & Responsibilities:
o Serve as primary system administrator for the Salesforce.com environment with 100+ users
o Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
o Complete regular internal system audits and prepare for upgrades
o Manage Salesforce.com data feeds and other integrations
o Coordinate the evaluation, scope and completion of new development requests.
o Work with and help manage our external Salesforce.com development partner to deliver on these requests.
o Work with our management team to establish suitable processes to support administrative, operational, and change management activities
o Work with our innovations team to exploit new features and services the platform can offer us
o Assist in training of new users, and grow the Salesforce.com skill set across the organization
o Effectively act as the liaison between our users, vendors and the application development teams
o Help document our environment and build up an administrator run-book

Skills Required:
o Self motivated, structured and organised and a positive attitude
o Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
o Creative and analytical thinker with strong problem-solving skills
o Must demonstrate exceptional verbal and written communication skills
o Must demonstrate ability to communicate effectively particularly with end-users
o Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
o Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
o Creativity in looking at innovative ways to exploit the newest features of the Salesforce.com platform

Experience Required:
o Minimum two years of experience as a Salesforce.com administrator
o Saleforce.com Certified Administrator (ADM201/ADX201 or equivalent) - required
o Saleforce.com Certified ADVANCED Administrator (ADM211 or equivalent) highly desirable
o Lightning experience/certifications required
o Service Cloud experience/certifications highly desirable
o Sales Cloud and Developer experience/certifications a bonus
o Proven ability to design and implement new processes and facilitate user adoption.
o Strong understanding of Salesforce.com best practices and functionality, with the ability to build custom apps and objects, workflows, custom views, and other content of intermediate complexity
o Strong data management abilities with particular focus on reporting
o Experience with data extraction/data migration would be beneficial
o A documented history of successfully driving projects to completion
o A demonstrated ability to understand and articulate complex requirements

Start date
n.a
From
CPL Solutions
Published at
20.03.2019
Project ID:
1744171
Contract type
Freelance
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