Description
• Provide technical support for Managed Oracle Database Hosting services provided by ICC, including system administration of Oracle database technology components.• Provide strategic guidance for Oracle Database Hosting services.
• Manage projects for Oracle Database Hosting services.
• Assist the Service Owner in the delivery of one or more ICC Service Delivery Agreements (SDAs)
• Assist with the coordination, preparation, presentation and implementation of proposals and projects linked to the SDAs which are in force between ICC and its customers
• Design, install, configure and support Oracle database instances.
• Design, install, configure and support Oracle Real Application Clusters (RAC).
• Implement backups using RMAN, disaster recovery using DataGuard, monitoring using Oracle Enterprise Manager.
• Apply database patches, updates and perform upgrades.
• Co-ordinate with the application and database vendors for resolution of problems (functional bugs, performance issues, etc).
• Assist in the provision of technical support for the ERP development team of the Partner Organization(s).
• Assist in the planning and running of disaster recovery tests.
• Provide assistance in landscape design.
• Monitor capacity.
• Perform production support activities and provide incident and problem management support.
• Troubleshoot database-related issues.
• Undertake performance tuning.
• Produce documentation as required.
• Implement project-type activities and other requests for services.
• Perform support activities during maintenance windows.
• In case of emergencies, provide support (either on-site or remotely using VPN connectivity) outside normal working hours.
• Provide standby and on-call support as and when required.
• Liaise with Partner Organizations on a service management basis.
? Provide telephone number where the consultant may be reached in case of emergency
? Perform other duties as required.
Extensive knowledge and support experience of Oracle Real Application Clusters (RAC), including Stretched Clusters.” is vital.
Desirable elements are a minimum of 10 years’ Oracle DBA experience.