Description
You will be home based after the initial ramp up in Paddington West London
Job Description
As an MSB Content PM on the International Editorial Team,
*You'll localise/market field sales materials and user adoption guides and distribute to appropriate channels.
*You'll perform user training to help enterprises better understand how to increase employee usage of our Search engine in their company.
*You'll meet customers frequently via email to answer questions and capture their feedback on our Search. Schedule face to face meetings when necessary.
*You'll study content data, customer feedback, and other signals to continue improving the content, and the customer experience.
*You'll evaluate enterprise SERP queries and perform SERP optimisations to improve search result quality
*You'll publish answers in international markets to increase the quality of web results.
*You'll work closely with partners in product teams, marketing, support, and the field to deeply understand customers and the business.
Responsibilities:
*Partner with the US content team in creating user adoption kits for the en-GB, en-AU, en-CA, and en-IN markets. This kit will be targeted to enterprise companies with a goal of bringing awareness to the value of our Search and driving engagement as a result.
*Write/localise blogs like this one for the Tech Community.
*Contribute to editorial planning and content strategy, specifically for your market and targeted enterprises.
*Measure impact and share: Analyse data against success metrics and share the learnings and insights.
This contract position requires a high degree of Web savviness and publication-grade editorial skills, as well as:
*Sharp judgement about the quality of search results, by direct observation or data analysis
*The ability to work virtually in harmony with other team members and customers.
*A passion for excellence and a desire to get things right
*Patience and persistence under the pressure of a fast-paced rhythm of work
Fluency in Excel, Word, PowerPoint, OneNote, Teams
3-5 years of experience writing for the web, ideally in enterprise space, including localising content from English to French
Proven experience successfully managing customer-facing relationships