WFO Systems Engineer - U.S Home Based Contract

US  ‐ Onsite
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Description

WFO Systems Engineer - U.S Home Based Contract

A leading name in System Integration require up to 10 WFO System Engineers, this is a home based contract in the U.S, Travel is required.

The successful engineers would be responsible for:

  • Build, deploy and configure WFO Verint (and NICE) platforms in company s global data centers
  • Collaborate with other Cloud Ops staff to monitor production environments with primary focus on the WFO instances
  • Be the primary POC for troubleshooting and fixing any WFO related issues
  • Proactive performance management and capacity planning
  • Manage technical projects (build, plan, document, train) pertaining to WFO systems
  • Update and work on tickets and tasks assigned in a timely manner
  • Follow change management process and participate in off-hours maintenance windows
  • Participate in on-call rotation.

Engineers would need experience in:

  • Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
  • Solid experience with Nice/Verint QM/WFM is a must.
  • Experience in JAVA Enterprise and frameworks in addition to app Servers like Tomcat, JBoss

Applicants must be based in U.S.

Start date
Immediate
Duration
12 Months +
(extension possible)
From
MRP Group
Published at
23.03.2019
Project ID:
1746488
Contract type
Freelance
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