Description
Business Analyst - Web/Mobile Development - User experience - Documentation - English - Pharmaceutical - SpainNextLink is having an existing position as a Business Analyst for global projects in Barcelona area, Spain for our client within Pharmaceutical industry.
General information:
- Start date: ASAP
- Extension: Possible, needs to be approved.
- Workload: 100%
- Work location: Barcelona, Spain
Tasks & Responsibilities:
- * Create and maintain the documentation for the support area
- * Definition and regular review of the strategy for the application and customer support
- * Definition, challenge and update of the new/existing internal processes for the support team (including but not limited to: flow, interactions, internal methodologies, continuous improvement etc.)
- * Support for Communications & Reporting
- * Operational support for the transformation of the transformation within the support team
- * Stakeholder identification and mapping, supporting on the creation of a sustainable stakeholder management plan and calendar
- * Entry channel for interaction with Commercialization initiative
- * Ability to exploit internal and external key performance indicators with the aim of improving internal and external support processes
- * Create informative, actionable and repeatable reporting that highlights relevant trends and opportunities for improvement
Must Haves:
- Good understanding of web/mobile development with a keen interest in user experience and user journeys
- * Ability to take the initiative, be assertive and think strategically.
- * Ability to deliver quality in a fast-paced environment
- * Excellent organizational, verbal and written communication skills.
- * Capable of prioritizing and managing own workload.
- * Quality focus and attention to detail.
- * Outstanding planning, reporting, analytical and organizational skills
- * Ability to setup and manage project user stories and tasks in JIRA.
- * Knowledge of Kanban theory and tools
- * Highly familiar with Office 365 and skills in the creation of MS Power Point presentations
- * Experience in pharmaceutical/ healthcare/ medical device industry and/or highly regulated environments is a plus
For a chance to work as a Business Analyst please call me on: or send me your CV on: as soon as possible!