Description
Mobile Device Management (MDM) Consultant x2
Location: Dublin, Ireland
Rate: €500 per day (Negotiable)
Duration: 4 Months + Possible Extension
Start: ASAP
Job Spec:
*Strong experience on one EMM solutions and hands on experience in second EMM solution (AirWatch/MobileIron/Intune) in medium to large enterprise environments which includes Installation, Configuration and advanced troubleshooting of the mobility Infrastructure
*Hands on Experience designing, deploying, and troubleshooting an enterprise Mobility infrastructure in an Enterprise environment >5000 devices
*Should have experience in Support engagements and highly familiar with Knowledge Transition take cover, secondary shadow support and Primary support. Actively participate and provide direction for resolutions of Critical/high priority incidents
*Troubleshooting of MDM Agent Installation and Configuration Issues
*Configuration of MDM Enrolment by SMS, EMAIL, Agent based for all the mobile platforms (iOS, Android, Windows)
*Having Hands on Experience in Installation and configuration of at least one MDM product (AirWatch, MobileIron, Intune, SOTI)
*Advanced Troubleshooting for Platform specific issues in Agent and Active Sync configuration for iOS, Android, Windows Mobile Devices and Tablets
*Handling MDM Incident Tickets at all Severity levels and all type of Service Requests in Queue. Responsible for resolving issues arising out of Monitoring and Alerting for MDM services. Should be responsible for MDM Services log analysis from all MDM infrastructures and take appropriate actions.
*Should have hands on Experience in configuring and troubleshooting Platform Specific (iOS, Android, Windows) Device Management and Application Management Policies
*Should have experience in all Device Configuration which includes Wi-Fi, VPN, Certificate Based Authentication, LDAP Configuration including AD, APNS Generation and Configuration, CA configuration in MDM Admin console
*Should have experience in Mobile Application Management configuration and Troubleshooting which include Public/In-house Apps Publishing and Distribution, Volume Purchase Program, Appstore configuration and troubleshooting
*Should be responsible for configuring and troubleshooting all incoming/outgoing Ports for EMM services
*Should have configured and troubleshooting Backup of MDM Application services
*Responsible for Server patching and other regular maintenance activities for all MDM related Servers
*Create, maintain and update the Runbook and SOP documentation for all MDM services
*Knowledge of ITIL processes
*Experience in managing client interactions and MDM vendors. Able to prioritize service requests keeping in view the bigger application landscape
*Good knowledge of enterprise networking, Active Directory concepts, email server concepts
If you are interested in this role, can recommend anyone, or require further information please do not hesitate to contact Drew Derry or via email