Description
Our client is seeking a Business Analyst to analyze customer business needs and participate in the planning, design and implementation of new and/or enhanced systems. Supports the user community in the use of functional business tools and support systems.
Specific duties include (but are not limited to):
- Facilitate analysis sessions
- Gather and prepare business user requirements for system changes
- Analyze and model requirements
- Provides customer support in the maintenance of systems.
- Creation of test plans, test cases and test scripts to validate business requirements
- May serve as liaison between customers and technical staff in implementation and development of business process automation.
- Tests and/or coordinates testing of new installations or upgrades
- Consults with vendors or technical staff to insure that functionality of automated system is consistent with adherence to laws, regulations, and best practice standards by users
- Assists in the development of standards and procedures used in development of new or enhancement of existing systems
- Participates in the establishment of standards and procedures to be used in the development of systems
- Researches and analyzes system/user problems by applying a variety of analytical and research techniques
Entry Qualifications:
- Bachelor's degree in a related field Or Associate degree in a related field and two years of related experience Or Two years at the lower level or equivalent (ITP060)
Essential Qualifications:
- Customer Service: Demonstrated ability to appropriately address internal & external customer issues while respecting business needs and also in relations to maintenance of systems
- Accountability
- Results Orientation: Demonstrated ability to meet deadlines and manage team to achieve performance goals
- Judgment and Decision Making: Demonstrated ability to weigh the needs of the clients and the department to decide the best course of action for all parties, under general supervision
- Teamwork and Cooperation: Demonstrated ability to promote the team atmosphere, be inclusive of all team members, and work well with co-workers & leadership
- Ability to manage multiple concurrent programs or initiatives
- Analyzes information to determine nature and extent of customer requirements and concerns
Preferred Skills:
- Enterprise Application Implementations
- Researches and analyzes system/user problems by applying a variety of analytical and research techniques
- Proficiency in MS Office - Word, Excel, PowerPoint, Visio. Experience using SharePoint as a repository for project documentation.
- Excellent verbal and writing skills
Consults with vendors or technical staff to insure that functionality of automated system is consistent with adherence to laws, regulations, and best practice standards by users