Description
Responsibilities :-- Adhering to SLAs
- ITIL Processes awareness and adhering to
- Mentoring / Training Team Members
- Handling tickets / requests
- Perform root cause analysis
- Troubleshooting technical issues
- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Understanding of Multi-geo support environment
- Responsible for building / maintaining a test environment
- Responsible for strategizing a backup plan and test plan for failure scenario
- Improves and maintains customer and employee satisfaction
- Suggests new technologies and design changes
- Monitoring and maintaining SLA requirements by the team members
- Planning Backup/Restoration Strategy for 24x7 operation support
- Suggesting patches/upgrades to maintain security level
- Testing / Auditing/processes as required from time to time
- Identify Skill gaps and plan for training / knowledge updating
- Assist / Plan / Procedure in Data centre consolidation efforts
- Perform H/W & performance tuning and maintenance
- Day-to-Day reporting analysis tasks
- Vendor co-ordination & followup
Technical Requirements
- Installing, configuring and maintaining Linux Servers / Virtualization (RHEL, SLES )
- Installing and Maintaining kickstart environment (PXE Boot /DHCP/TFTP)
- Configuration and administration of LVM and Veritas logical volume manager.
- Installation and configuration of HA environment using Linux cluster or Veritas Cluster.
- Patch and Package administration
- Printer Administration
- Writing shell scripts to acomplish day to day system administration task
- Configuring and supporting domains
- Troubleshooting Hardware and Operating system related issue
- Administer and configure various FS like JFS,ext2, ext3, OCFS & Pseudo FS
- Installation, configuration and management of Network Bonding and I/O Multipathing
- Capacity planning and fine tune system for optimal performance
- Knowledge on Apache virtual hosting, SSL website config
- Understanding of SAN and NAS storage.
- Administration of NIS or LDAP environment
- Configuring Unix Security baseline
- Performance Management & fine tuning
- Experience in System Fault Tolerance Design, Business continuity and Disaster recovery planning
- Configuring and supporting Rack servers /Chassis ( HP Blades/Rack Mount, IBM, Dell x86 Servers )
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL’s value and its methodology
Other Skills / Experience
- Worked on Production systems
- Datacenter understanding
- Experience with Server Migration, Installation, Upgrades and Patching
Experience on following will be added advantage
- Samba
- DNS
- NIS+
- Sendmail / Exim / Postfix / Qmail
- LDAP
- Monitoring Tools (like BMC Patrol, HP openview, IBM Tivoli)
Years of Experience
Total : 6+ Years of experience
Relevant : Minimum 5 yrs in Linux Administration / Support
Desired Certifications
- EX200 Red Hat Certified System Administrator - RHCSA
- EX300 Red Hat Certified Engineer - RHCE