Description
French Desktop Support Engineer
Desktop Support Engineer (French + English) is needed for a long-term project in France, Paris.
The Desktop Support Engineer will be Responsible for the following:
* Support a diverse group of energetic users with varying levels of technical expertise and requirements
* Provide both desk-side and remote support to end-users
* Maintain Windows Desktops, focusing on functionality, end user experience, and efficient problem resolution
* Install & troubleshoot end user equipment including:
- Computer hardware
- Peripherals
- Installed software & Insurance applications
- Mobile devices
- Desk phones
- Printers
- Manage and maintain conference room equipment including:
- Projectors
- Video conferencing
- AV cabling
* Document and perform knowledge transfer of service desk tasks
* Perform tasks related to onboarding and termination including account creation and access authorization based on provided policies
* Manage and monitor the IT Service Desk ticket queue
* Collect comprehensive data about end-user issues in order to fully assess the current state before escalating to senior engineers
* Perform hardware and software upgrades
* Provide administrative support for groupware platforms
* Maintain an accurate inventory of all hardware and software
* Work occasional evenings or weekends as needed
* Manage moves, adds, and changes within the telephony system
* Interface with IT hardware and software vendors to facilitate repairs, upgrades, and procurement
* Perform other IT related tasks as they arise
The Desktop Support Engineer (French + English) will ideally have the following skills and expertise:
Microsoft end-user technologies including:
* Windows 7 64 bit Operating System
* Microsoft Office Suite 2010
* Hardware/Software and Remote Support Support
* Imaging and automated deployment of Windowswith SCCM
* Conference room equipment management
* Encryption/Antivirus Apps administration
* Remote Support, VPN & RSA Tokens
* Upgrading PC hardware
End-user technologies including:
* Lotus Notes and Outlook Email Client
* Encryption Tools Like Sophos
* Deployment Tools like SCCM
* Antivirus Management Tools like SEP client
* Ticketing Tools like Remedy or Service-now
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