Description
Our client on the east side of Cleveland, Ohio area is looking for a Level 1 Support Analyst. This is a 6+ month contract position.
Responsibilities:
- Serves as front line contact point for Information Technologies customers .
- Provides support to end users on a variety of inquiries and incidents.
- Identifies, researches, and resolves or routes software and hardware incidents.
- Identifies, evaluates, and prioritizes user incidents and complaints to ensure that inquiries are successfully resolved.
- Works under minimal supervision to research, troubleshoot, and resolve trouble tickets within established Service Level Agreements.
- Works collaboratively with 2nd, 3rd level support teams to ensure that users receive timely service.
- Follows up with users to ensure that incidents are resolved within the contracted or agreed upon time frame.
- Assists with defining and documenting Service Desk support procedures as required.
- Meets established productivity and time-management standards.
- Work shifts assigned by Service Desk leadership as required
If qualified and interested, please submit a resume and rate expectations using the link below.