Description
Summary:
- Designs and develops complex software interface programs for telecommunication/Voice Over Internet protocol (VoIP) systems.
- Performs engineering studies to obtain data on new equipment and system development in communications field and adaptability of equipment to existing system.
- Researches, tests, evaluates, and recommends telecommunications/VoIP and data network systems.
- Supports complex telecommunications/VoIP systems throughout the organization.
- Work environment is Avaya-based voice conferencing and VoIP telephony environment
- Participation in a rotating on-call schedule is required
Required Work Experience:
- 6 years of job related telecommunications/VoIP experience.
Required Skills and Abilities:
- Requires advanced knowledge in the area of local and wide area networking, communications, and related hardware and software with multiple administration tools.
- Requires understanding of technical aspects of telecommunications/VoIP equipment and systems and vendor capabilities.
- Knows principles, practices, terminology and trends in telephone system engineering and data communications usage as utilized by large complex organizations.
- Responsibilities require an understanding of both networking and telecommunications/VoIP theory and practice.
- Excellent written and verbal communication skills.
- Strong analytical and problem solving skills.
- Expertise with relevant telecommunications/VoIP software and hardware
Preferred:
- Experience administering Avaya VoIP implementations and/or environments
- Experience installing, configuring and troubleshooting SIP connectivity and routing in an Avaya-based environment
- Experience administering and troubleshooting Avaya Aura Conferencing or other premise-based conference bridge solutions to include a wide range of current or near-current products (Communications Manager, Aura Messaging, Session Manager, SCBCE, Presence and AES).