Service Desk Analyst (Tier one Investment Bank) - Chester

Job type:
Start date:
12 months
Radley James Ltd
Published at:
flag_no United Kingdom
Project ID:

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This is a fantastic opportunity for the right individual to join a Leading Tier one global investment bank.

This is a 12 month contract paying a daily rate of £250.

Ideal candidate would have between 3 and 5 years Service desk experience in an ITIL environment.

Please do not apply out if you do not meet the requirements

As the EMEA Service Desk Analyst your role and responsibilities

  • Provide a consistent and customer focused approach when dealing with all telephone calls
  • Troubleshoot and provide first contact resolution where possible
  • Log tickets with accurate and clear information including priority escalation where required
  • Use and maintain existing processes and procedures towards achieving SLA
  • Ensure training and development plans are maintained for your own personal development

As the EMEA Service Desk Analyst your skills and qualifications will ideally include:

  • Dependable Customer Service background
  • Excellent written, verbal, communication skills
  • Work well as a team and build relationships to the global partners
  • Excellent organisational skills, with the ability to prioritise workload
  • Ability to multitask and maintain focus on all areas of responsibility concurrently
  • Background Experience with an IT support role supporting a large user base
  • Good understanding and knowledge of clients, technology and processes supported within the Service Desk environment
  • Proficient in MS Office suite
  • ITIL Certifications/Understanding/Awareness

Please get in contact ASAP.

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