Technical Solution Authority- Telecoms

Berkshire  ‐ Onsite
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Description

Technical Solution Authority- Telecoms

SLR Dynamics are looking for a Technical Solution Authority for our tier 1 telecoms client based in Newbury.

At SLR Dynamics, we rely on our unquestionable integrity, collaboration, commitment and trust to ensure long term relationships with our employees and clients. We are restless innovators driving technical excellence with a strong DNA of customer success in mind.

The TSA is a senior customer facing role, owning the low level customer solution, providing technical leadership and support to a virtual team of highly skilled professionals responsible for detailed customer design, development, delivery and test of complex and bespoke Unified Communication, Contact Centre, WAN and LAN solutions.

To be engaged during the latter stages of the pre-sales cycle to provide technical assurance on complex solution viability and then ensure detailed solution compliance throughout delivery, only exiting once the solution is accepted into operation by the customer services organisation and warranty support period expired.

Responsibilities:

  • Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery and test of multi-million pound complex customer solutions working alongside the Programme Manager providing assurance and governance for technical components of the solution.
  • Low level discovery of existing solution components and owner of the transition from existing to proposed solution
  • Sign off and acceptance of pre-sales High Level Design and statement of requirements on behalf of the Solution Integration team
  • Owner of the Solution Integration statement of work which translates the high level design and requirements into detailed technical deliverables, identifying the risks, assumptions, Issues and dependencies for submission into the Programme risk register
  • Technical risk/issue ownership and management/resolution during solution delivery.
  • Operate the Solution Integration governance processes and to hold internal and external technical teams to account.

Experience

  • Highly effective technical planning across customer, internal and 3rd Party technical teams
  • Builds influential and effective relationships with technical, service and delivery teams
  • Effective management of internal and external teams
  • Significant experience of fixed product market, in depth understanding of complex customer solutions including UC, Contact Centre and LAN/WAN related technologies
  • Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organisational experience
  • High standard of written & verbal communication skills
  • Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organisational experience
  • High standard of written & verbal communication skills

Qualifications

  • Enterprise Architecture Framework (eg TOGAF) knowledge
  • Strong project delivery methodology (eg PRINCE2) and framework (eg MSP) knowledge
  • Strong business process framework knowledge (eg ITIL)
  • Vendor professional accreditations preferred.
  • Degree in engineering or scientific discipline
Start date
June/July 2019
Duration
Ongoing
From
SLR Dynamics
Published at
24.05.2019
Project ID:
1776029
Contract type
Freelance
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