Description
IT Asset Management Project - Finance Sector - Luxembourg
Tasks/responsibilities
- Analysis and documentation of (mainly) the following ITSM processes:
- IT Asset Management
- Configuration Management
- Software License Management
- Staff training
- Setup of a knowledge base
- Introduction of the processes and support of the acting staff members adapting the processes
Qualifications/required skills
- 5+ years of related business experience with a track record of accomplishment in large, complex projects and change initiatives
- Experience in IT Service Management processes
- Process design, modelling and documentation
- Highly motivated and engaging nature, positively assertive
- Ability to work independently and under pressure with a high degree of reliability/flexibility
- Team player with excellent communication skills at different levels
- Proficiency in written and spoken English; German and/or French language skills would be an advantage