Description
Head of Service Management1.A minimum of 20+ Years in IT industry relevant experience and strong analytical and problem solving skills; ability to develop hypotheses, frame problems, and generate relevant insights based on supporting data
Skills Required:
2. Experience in delivering IT Service Management processes and reporting; including but not limited to incident management, problem management, change management and asset management.
3. Experience in understanding the impact of IT service failure on business processes and putting in place appropriate and agreed response measures.
4. Strong relationship management experience across varied stakeholders; with an ability to communicate the benefits to be gained from IT and where it can be utilized to meet business challenges.
5. Experience delivering continuous improvement and working practices in support of IT services to reduce customer complaints, faults or inefficiencies.
6. Knowledge of IT Service Management framework across Service Strategy, Design, Transition, Operations, and CSI and experience operating within or driving the foundation or implementation of one or more phases of the ITSM framework in your current or a previous role; ITIL foundations certification at a minimum
7. Exceptional oral and written capabilities with demonstrated experience developing well structured, logical, and audience relevant communications; must have strong MS PowerPoint and MS Excel skills
8. Demonstrated project management and agile methodology skills and experience working directly with customers and clients and experience working with and overseeing large project teams
LANGUAGE REQUIREMENTS
English, Preferably Swedish as well
LOCATION - CITY AND COUNTRY
Malmo, Sweden