Desk side Level 2- Service Engineer

Job type:
Adroit People Ltd
flag_no Ireland
project ID:

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Experience in Window Exchange on Line and Office365

Resource will provide

(a) High-level analysis and technical support for customers and their networked computers and peripherals.
(b) Interface with multiple levels of end users, management, VIPs and local technical staff.

Main Responsibilities include:

? Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, handhelds, Smart phones, iPADs
? Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
? To provide infrastructure administration functions
? Providing on-site cover as part of a shift arrangement
? Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
? Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
? Taking ownership of issues through to resolution on all appropriate requests.
? Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
? Move equipment associated with escalated help desk incidents and service requests
? Performing asset inventory activities as needed.
? Trains and orients staff on use of hardware and software.
? Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
? This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned