Description
For our Process Industry client we are looking for a SAP Change Manager to coordinate changes and releases mainly in SAP platform area. Initial role is for 5 months but likely to extend next year and is based in Helsinki Finland
Competence Required:
- 5+ years Change Management experience.
- SAP Change Management experience.
- ITIL (IT Infrastructure Library)
- ITSM (IT Service Management)
- Release Manager/management experience.
- Release Planning
Job description:
The consultant will be doing close co-operation with Service Manager, Change and Release management and AMS vendor to gather changes to releases and making sure that releases are resourced and planned according to global guidelines. The consultant is ultimately responsible for the successful releases and patches to the live/production environment, helping to ensure that agreed entry/exit criteria and process checkpoints ( gates ) are completed before introduction. The consultant coordinates the change implementation, gives related training and reviews and formally closes the change on successful completion. This is a very visible role, where leadership skills as well as strong communication skills are required.
Main tasks:
- Act as backup for Service Manager, Change and Release management
- Manage and keep track of all change orders within this area and process them according to the agreed process
- Cooperate with Service Manager, Change and Release management to ensure delivery of changes, and manage the emergency release process
- Cooperate with project managers and service managers to ensure that project developments in SAP are transitioned to the service
- Proactively work with implementation of change and release process
- Cooperate with other service managers and other IT stakeholders connected to services to ensure end-to-end coverage of changes
- Proactively work with improving the efficiency of ways of working with related processes
- Contibute to improve our client's ITSM tool for change related processes and implementation
- Coordinate year end activities for SAP systems
- Financial tasks related to month end closing (monthly hour reports for consultants, cost distribution across IT and business services etc.)
Required skills:
Minimum 5+ years experience in change management.
Working in virtual teams and team leading.
Good understanding of ITIL processes and services
Pragmatic knowledge on IT processes and roll out in SAP area.
Resource planning, Release planning, understanding service processes (Transition and Operation), Subcontractor management, Ability to roll out processes, Virtual Team Leading