Description
A Large % of the role is for Windows desktop application roll outs of desktop software, OS and hardware. Within that, selected candidates must be able to independently provide technical support to computer users. Must be able to distinguish between application, operating system, network, and hardware problems. Resolve problems, recreate problems, troubleshoot and escalate problems as needed. Provide efficient and friendly customer service. Troubleshoot complex software problems and provide solutions. Follow-up with customers. Document any new solutions or problems and submit to management. Communicate any problems or negative customer interactions to management. Service Desk Professionals will be expected to commit themselves to exceeding the customers' expectations daily. Selected will provide telephone/e-mail support and or desk side support as well as possible set ups.
Required skills 2 years experience:
Windows 10 enterprise edition (Install, configure and trouble shoot)
Support Windows 7
Microsoft Office 2016 Professional (Install, configure and trouble shoot)
Use Image X to create multiply images for a large scale Windows 10 deployments, Diagnosing Hardware Problems
Working knowledge of various printers (installation and configuration)
Excellent grasp of the English Language.
Ability to communicate information to appropriate persons
Excellent customer service skills
Enthusiasm
Attention to detail.
Communicates easily with non-technical individuals.
Ability to work in a team environment.
Must have effective interpersonal skills
Ability to prioritize all tasks, projects, job duties
Capability of working effectively under pressure
Ability to utilize time management skills and able to multitask
Must have excellent questioning skills as well as the ability to identify, isolate and communicate problems from and to all levels of customer base and staff
Ability to provide problem-solving solutions over the phone and through email.
PC deployment experience