Description
Application Support Engineer - SQL/CRM/Salesforce - London
City of London - £200 per day - 18 month rolling contract
A global investment bank seek an experienced Application Support Analyst to play an instrumental role in support the firm's SQL database, Client Relationship Management (CRM) application and Salesforce system. The individual will also support various day-to-day support requests, troubleshooting, user reporting issues/bugs, conduct Front End testing and any other administrative functions. Slight development activities may be performed.
- Experience with SQL and Salesforce.
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Provide Level I production support for in scope as per Operating Procedures and Runbooks.
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Promptly and professionally answers incoming calls/emails, determines the user's needs, answers general inquiries and/or gathers appropriate information for resolution of the issue.
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Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved.
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Work on user raised issues and provide resolution based on agreed upon SLAs.
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Stay informed of batch jobs status and other technical dependencies that may impact Front End user experience.
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Ensure tracking and status of all issues to support tracking and metrics.
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Support release management and user administration.
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Maintain a strong working knowledge of features and functions within the CRM platform.
Key Deliverables for the Application Support Engineer - SQL/CRM/Salesforce position:
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Process documentation
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User issue documentation and resolution
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Conduct product demos to the users.
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Implement methods for continually improving the support method including workflow and escalations
Basic Requirements for the Application Support Engineer - SQL/CRM/Salesforce position:
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IT Background.
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Financial Services industry experience.
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Ideally experience with Salesforce or similar.
Application Support Engineer - SQL/CRM/Salesforce - London
City of London - £200 per day - 18 month rolling contract