IT Service Managers (Data Lake/BI, RPA, AI)

North Holland  ‐ Onsite
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Description

IT Service Managers (Data Lake/Business Intelligence, Robotic Process Automation, Pega Platform or Artificial Intelligence)

IT Service Managers (Data Lake/Business Intelligence, Robotic Process Automation, Pega Platform or Artificial Intelligence) urgently required for interesting contract in Amsterdam.
6 month rolling contract based in Amsterdam.

We are looking for an experienced Service Manager, with a strong customer focus, who gladly goes the extra mile, to be viewed as "trusted advisor" by the different Business Partners from the Corporate staff departments, with close ties with the highest Management boards.

The IT Service Managers (Data Lake/Business Intelligence, Robotic Process Automation, Pega Platform or Artificial Intelligence) will be Responsible for the following:

* As a Service Manager, you are able to make good analyses. Hence Problem analyses and judgment is an essential competence in this profile.
* You act as an expert to the client in the analyses of requirements.
* You are familiar to potential problems related to the IT solutions to be implemented and anticipate on those problems.
* Customer focus and customer interest is paramount: A good Service Manager knows the customer's business and puts forward proposals that reflect the customers interests. The solutions you propose are aligned with the team and client. You are able to meet the customer's business requirements. To advise the customer on the suitable technical solutions, it is important to understand the customer's needs and wishes.
* Performance Motivation: a Service Manager tries to continuously improve the performance of the IT service provided. A continuous focus on improving personal performance and that of his or her team. Strives to achieve high work standards - is not satisfied with average levels of performance.
* Teamwork is one of the core competencies of the Service Manager. It is important that you work well with people and share information that is important for others. You are open to the input of others and you are prepared to learn from them. You place the importance of common goal above personal goals.
* Persuasiveness: A successful Service Manager is persuasive. You can tune in to the interests or level of discussion of your partner. You are able to use arguments that appeal to the discussion partner; you present your arguments in measured doses at crucial moments. At the higher job levels you must influence higher management and different stakeholders.
* Vision is needed for the higher job levels of the Service Manager. You are able to place short term plans in a longer term perspective and you have clear long term goals and scenarios for achieving it. You contribute to the vision on the IT requirements within the Domain or on Enterprise level.
* You take steps to stay informed of new trends and developments and take this into account in your decision making. You are recognized as an authority in your specialty.
* Play a central role in the on-boarding of new services/applications
* Monitor contracts/agreements with internal and external suppliers
* Conduct regular/quarterly Service Review Meetings
* Monitor compliance to risk requirements on a tactical level and liaison with Risk 1st & 2nd Line of Defense, support in solving impediments
* Ensure alignment between new needs, existing service levels and non-financial risks
* Define IT Operations organizational changes in case of new services
* Coordinate the Financial MTP process
* Monitor IT Service Cost and advise accordingly
* Organize service portfolio management
* Support IT (Area) Lead in making sure squads/external suppliers comply to agreed service levels

The IT Service Managers (Data Lake/Business Intelligence, Robotic Process Automation, Pega Platform or Artificial Intelligence) will ideally have the following skills and expertise:

* Education at Bachelor/Master level with a strong background in IT.
* Relevant Service Management/IT experience: 5 years
* Relevant domain experience (Data Lake/Business Intelligence, Robotic Process Automation, Pega Platform or Artificial Intelligence): 3 years.
* Relevant experience working in an Agile organization is preferred

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Start date
ASAP
Duration
6 months +
(extension possible)
From
Gazelle Global Consulting
Published at
25.06.2019
Project ID:
1788679
Contract type
Freelance
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