Description
Primary Duties and Responsibilities
- Administration of the IT Asset Management (ITAM) tool functions (management of IT assets, maintenance contracts, license compliance, life cycle planning and costing).
- Continual improvements to IT asset management system operating efficiency through analysis, review, and enhancement recommendations.
- Prepare reports for hardware, software asset reconciliation and audit activities, including financial, licensing, warranty and maintenance/support contract information.
- Develop KPI's and benchmark reports for monitoring IT hardware and software assets to ensure data integrity associated with Asset Management principles are maintained. Ensure reports provide accurate and relevant information for analysis and decision-making.
- Provide support and guidance to asset management team members on the use of the ITAM tool.
Job Qualifications
Skills, Qualifications, Experience:
- Knowledge in asset management principles and practices including but not limited to acquisition, management and disposal of assets, asset life cycle, asset hierarchies
- Experience in the utilization of an ITAMITSM applications
- Broad knowledge of Information Technology hardware, software, licensing product use rights, compliance, maintenance agreements, terms and conditions (ie Microsoft, Adobe, Autodesk, etc.)
- IT asset management and discovery tools experience
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
- Proven analytical and problem-solving abilities
- Manage multiple and sometimes conflicting priorities
- Proficiency in Microsoft Office Suite and database concepts.
EDUCATION
- Bachelor's degree preferred preferably in Information Technology, Business Administration or closely related fields.
- Three (3) years of experience in an information technology environment
- One (1) year of experience managing assets in areas of planning, corrective or continuous improvement initiatives and processes.
Considered a plus:
- IT asset management experience in a global company working with virtual teams
- Proficient with ServiceNow, SAP
- Experience with IT asset management and discovery tools