Description
HotLine contributor - IT Incident/Problem Resolution Specialist
Role
Within the Group Business Solutions (GBS) Department, the main tasks of the hotliner are:
- Provide first level diagnostics incidents in production and pre-production environments, solve them as appropriate.
- Assist internal users through research, queries or procedures on data production and pre-production.
- Analyze Mainframe programs with malfunctions, suggest corrections, assist the team in charge of deployment in production taking into account the methodology and standards of the group.
- Participate in a team of 10 people to a continuous service from 8 am to 7 pm from Monday to Friday,
- After taking into account the severity and/or the criticality of the incident, either to fix it or call on experts in the field (the analysis speed is a determining factor).
- Intervene on data from the production repository on request from the data owner.
- Create and perform QMF queries on explicit request of the user (complexity level: from simple to medium).
- Being force proposal of solutions that would reduce Hotline interventions (automation, perennial solution).
- Answer any question from other services (eg Commercial, Operations).
- Analyse Mainframe programs (Cobol), assist the team in charge of development, test and deployment.
- Optional: If you have the skill, make minor fix in code and prepare deployment towards production and pre-production (Hotfix).
- Participate to Watch-Duty activity (24h/24h, 6 days/7).
- Participate in production/pre-production launches (evening and/or week-end).
Profile
- Local consultant preferred.
- 2 years higher education in Computer science (BTS or equivalent minimum).
- Experience: This position is for someone with professional experience (mainly in technical environment IBM Mainframe) Minimum 2 years.
- French: Mandatory (Fluent).
- English: Written (Fluent), Oral (Intermediate).
- O rganizational skills (method and rigor), relational quality (listening, analysis, initiative), adaptation to changes, ability to teamwork, autonomy, dynamism and availability, negotiating, priority management, compliance with procedures.
Technical Skills
- Cobol/CICS/DB2/SQL.
- OPC/CORTEX.
- MQ Series: appreciated.
- File Manager.
- MEGA/ALM: appreciated.
- File Transfer Manager (CFT, Connect Direct).