Description
Role & ResponsibilitiesEngineer will spend the work time at customers Network Operations Center (NOC) in Kosice / Slovakia. In that role the engineer is involved in high-touch technical consulting roles with the customer, demonstrates deep technical capability, together with the ability to fully understand all aspects of a customer’s technical and business environment.
Responsibilities include:
? Analysis of complex network designs and diagnosis of networking problems.
? Act as the technical specialist and lead for complex customer environments.
? Strong business acumen, including the ability to fully understand customer's overall technical and business needs.
? Ability to communicate with different customer instances including also different management levels.
?,Good collaboration with the service delivery team for customer T-Systems.
Minimum Qualifications
? Work location is in Kosice / Slovakia.
? Typically requires BS, CS, University degree or equivalent plus 5+ years experience in network engineering or telecommunications support environment.
? Good knowledge of Cisco product lines, supported technology and networking solutions.
? Broad technical knowledge of IP networking, data center solutions and virtualization concepts.
? Engineer must participate in 24 by 7 on-call duty every 3 or 4 weeks alternating with other Cisco engineers, including the ability to reach customer’s site within two hours after being alerted.
? Expert level knowledge in datacenter technologies including:
? Nexus 7000 & Fabric Path
? Nexus and vPC
? Nexus 2000 fabric extenders
? Catalyst 6500 and VSS
? Nexus 1000
? Cisco 7600 & ISR & ASR9K
? UCS skills are advantageous but not required
? In-depth knowledge and experience with:
? Incident Management (together with Cisco TAC)
? Problem Management
? Change Management (plan, prepare, execute & support changes in the networks)
? Represents Cisco at the customer’s on different levels of management; work hand in hand together with customer’s technical staff, leading and mentoring them.
? Additional skills required in this role:
? Fluent in English language, written and spoken.
? Local language knowledge is a plus but not strictly required.
? CCIE level skills for Routing & Switching and Datacenter technologies are required, CCIE-certification is desired and preferred.
Desired Skills
? Senior client-facing skills to include cross-functional influence, external and internal consulting / partnering.
? High-level, out-of-the-box thinking, analytical reasoning, creative problem solving skills paired realistic and pragmatic execution.
? Excellent written and verbal communications skills; ability to communicate technology strategy and architecture approach to engineers, executives and senior management at the customer and inside Cisco.
? Technology leadership skills to include coaching / mentoring, critical thinking / judgment, facilitation, leading change, and team development.
? Willingness and ability to work with teams, ability to build relationships using an open and respectful communication and collaboration style.
? Cross-functional contribution and impact with development engineering on product development and serviceability design.
? Cisco Certified Internetwork Expert (CCIE) certification in at least one track relevant for the unified infrastructure area is a plus.