Description
Exchange (on-prem) / EXO / O365 Support EngineerLocation: Romania (Bucharest / Remote)
Contract position for 6 months initially after that its extendable to 24 months
Responsibilities
• Be responsible for supporting technical Support of Exchange on-prem and Exchange Online (Office 365)
• Data preparation for individual migrations
• Conduct mailbox migration (planning, tracking and execution, including liaison with customer)
• Conduct post migration troubleshooting and client remediation (Outlook 2010 & 2016)
• Provide point for client support desk call escalation as required
Skills / Experience
• Experience of supporting users in a Microsoft environment, ie configuring profiles in Outlook
• Knowledge of email routing and managing users in a domain
Exchange (on line and on premise including hybrid configuration)
• Office 365 migration skills – specifically the design, plan and execution of large scale mailbox migrations to Exchange Online.
• Exchange / Outlook 2010 – 2016 troubleshooting
• Microsoft Excel skills for analysis / tracking
• Attention to detail / comprehensive documentation and ownership of execution within defined timeline
• PowerShell scripting knowledge for Exchange
• Microsoft Skype for Business (Lync) skills on premise/cloud and voice (desirable)
• Management of Microsoft Windows Active Directory and Azure AD
• Knowledge and experience with Networking and Firewall
• Technologies such as; Kemp, Citrix Netscaler and Juniper would be desirable
• Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met
Excellent written and verbal communication skills (English essential / German essential