Description
Data management of the VoC programat. Support and support (in English) of subsidiaries (1 project manager / subsidiary) to prepare databases (customers)
b. Control (google script) and validation (preprod validation on SaaS platform) of client databases (google spreadsheet / excel format)
vs. Uploading files to the Medallia production environment (via SFTP server following a predefined schedule)
d. User Management: Creating / Editing / Deleting Users for the SaaS Platform
2. SaaS VoC platform administration
. Incident Management: Ticket Opening with Medallia Support Service
at. Interaction with Medallia's technical teams
b. Follow-up of resolutions
vs. Management / modification of the program parameters (questionnaires / translations / dashboards) of the SaaS Medallia platform (in the form of Self Services)
3. Improvement of the existing
. Creation / modification of Google Script to validate customer databases
at. Evolution of the specifications of the database
- 50% on the management of our iaas / Paas platforms:
- Implementation and Update of Infastructures (On premise & AWS)
- Platform monitoring
Skills:
• Technical:
• scripting (Google, powershell)
• Windows Server
• Linux
• SQL database
• AWS environment