Description
Service Delivery Manager - CMS/Transformation - Krakow - Rate flexible
We are looking for a service delivery manager to work out in Poland, Krakow. The role is a contract position and is expected to last over a year.
Responsibilities:
- Plan and execute end to end knowledge transition activities across teams (functional and technology)
- Maintain high performing service support functions
- Deliver end to end CMS implementation program
- Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
- As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
- Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
- Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
- Effectively deliver/manage Staff Management including recruitment, mentoring, training, and target setting
Preferred:
- At least 7 years of experience in CMS/Web applications
- Must have worked in a large software transformation program
- Excellent leadership and people management skills
- Excellent written and verbal communication skills
- Willingness to support and mentor junior staff
- Excellent customer facing/customer service skills
- Able to work under pressure and meet deadlines
- Able to demonstrate a high degree of flexibility including shift and out of hours working
- Excellent organizational skills
- Able to manage sensitive and sometimes confidential information
- Self-motivation and able to take responsibility
- Able to manage and prioritize and tasks and time efficiently
- Able to demonstrate initiative and a proactive approach to daily tasks
If interested, please contact me by phone or email (see below)