Description
Office - Microsoft Exchange Support Engineer
We are looking for a Microsoft Exchange 2016/Office 365 Engineer - Expert - with at least 3+ years' experience with Microsoft Azure/Exchange in a hybrid environment - to provide on-going support and assistance with the support and implementation of a hybrid Exchange/Outlook/Office 365 solution.
Role
- Operate and maintain Production Microsoft Exchange Environment.
- Carry out 2nd/3rd line support for all incidents/requests related to the platform.
- Assist with administrative maintenance on the AZURE/O365 tenant services to ensure optimal service response times.
- Work with various IT teams to support migration of purely on-premise systems to a hybrid on-premise/cloud architecture.
- Ensure compliance with all IT controls.
- Coach internals (technical) staff related to Exchange and other Office 365 components.
- Create documentation in the form of procedures and SOPs (for all staff - from the technical support staff to the end-user) as an important part of knowledge transfer.
Profile
For this challenge we are looking for an experienced candidate (3 Years) who is a team player with excellent written and verbal communication; good customer service skills; excellent problem-solving skills, able to work autonomously and eager to learn.
Candidate will need planning, coordination and follow-up skills, as well as the ability to work collaboratively in an Agile environment.
Strong working, hands-on knowledge of Microsoft Exchange and Exchange On-line.
Additionally, knowledge of Lotus Notes/Domino administration and support will be useful to help enable migration and troubleshoot migration issues.
Operating Systems:
- Windows server
- Client OS (Windows 10)
Products/tooling:
- Microsoft Exchange 2016 and previous;
High Availability and Disaster Recovery Configurations.
Mail Flow and Connectors.
Microsoft Edge Server.
- Outlook client configuration 2016 and previous.
- Microsoft Office 365.
- Microsoft AZURE/O365 core elements, Active Directory, Federation Services.
Programming & Scripting Products:
- Expert level skills in PowerShell and PowerCLI required. Knowledge in other Scripting languages
Other:
- Lotus Domino/Notes 9.x on Windows (asset).
- Service Now.
- Salesforce Integration with Office 365.
- SMTP, SSL/TLS.
- DNS.
- Language skills: English - French is an asset (Documentation to be written in English).
- Experience of Binary Tree Migration tooling and their Coexistence Services are a plus.
- Agile.
Essential Experience:
- 3+ years' experience with Microsoft Exchange/Exchange On-line hybrid in a large environment.
Qualifications: Related Microsoft Certifications preferred.