Description
Support Engineer (Cloud) - Poland
You will resolve/fulfil incoming consulting desk incidents and requests (post service desk escalation) for Azure, Kubernetes and GCP.
Other duties will include:
Actively contribute to the development of knowledge base articles
Develop relationships with external clients to assess their technology and support needs
Address client technical and performance escalations
Investigating, troubleshooting, diagnosing and resolving technical issues related to Azure, Kubernetes and GCP
Communicating effectively (both verbal and written) with our customers and internal stakeholders
Embrace and promote continuous improvement efforts while providing feedback and input
You will have experience:
Troubleshooting and analytical skills
Must demonstrate the ability to address problems quickly
Ability to work independently with minimal supervision while focused on delivering results set forth by line leadership
Ability to handle and prioritize multiple tasks while maintaining attention to detail
Microsoft Azure Services or Google Cloud Platform