Support Engineer

Porto  ‐ Onsite
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Description

Support Engineer - Portugal

You will be customer focused, dedicated to providing a superior 24/7 support experience through solving and identifying customer technical issues as well as providing long-term solutions

Qualifications

  • 3+ years Technical Support experience.
  • Practical working experience with Linux distributions (RHEL, CENTOS etc).
  • Knowledge of how the Internet works with strong emphasis on data centers/web Servers, IP Networking, Cloud computing/Virtualization.
  • Knowledge of common network protocols and troubleshooting tools.
  • Native English Speaker or comparable (spoken and written English must be mother tongue level)
  • Ability to communicate effectively in English with customers via email, chat or phone
  • Must be a team player with good interpersonal skills.
  • Ability to handle and escalate issues as needed.
  • Strong analytical and troubleshooting ability.
  • Must be a self-learner with the ability independently investigate and learn new technical topics and solution.
  • Creative and able to think 'outside of the box' with a proven track record in proposing and implementing solutions for enterprise customers

Advantage

  • Practical experience with at least one of the following Scripting languages Python, bash, Perl.
  • Practical experience with MySQL/Oracle DBs.
  • Familiarity with SDN, NFV technologies

Start date
ASAP
Duration
6 months
From
Gazelle Global Consulting
Published at
11.10.2019
Project ID:
1834064
Contract type
Freelance
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