Description
Support Engineer - Portugal
You will be customer focused, dedicated to providing a superior 24/7 support experience through solving and identifying customer technical issues as well as providing long-term solutions
Qualifications
- 3+ years Technical Support experience.
- Practical working experience with Linux distributions (RHEL, CENTOS etc).
- Knowledge of how the Internet works with strong emphasis on data centers/web Servers, IP Networking, Cloud computing/Virtualization.
- Knowledge of common network protocols and troubleshooting tools.
- Native English Speaker or comparable (spoken and written English must be mother tongue level)
- Ability to communicate effectively in English with customers via email, chat or phone
- Must be a team player with good interpersonal skills.
- Ability to handle and escalate issues as needed.
- Strong analytical and troubleshooting ability.
- Must be a self-learner with the ability independently investigate and learn new technical topics and solution.
- Creative and able to think 'outside of the box' with a proven track record in proposing and implementing solutions for enterprise customers
Advantage
- Practical experience with at least one of the following Scripting languages Python, bash, Perl.
- Practical experience with MySQL/Oracle DBs.
- Familiarity with SDN, NFV technologies