Description
DESCRIPTION OF TASKS:
The services to be provided are at the level Experienced System Administrator. The following tasks will be requested by the client:
- Participate in the 3rd line support, Problem Management and on-call standby service;
- Follow-up of reported problems and escalated incidents
- Serve as technical lead for designing, planning, assessing, implementing and/or migrating of the production environment for HQ and Delegations;
- Interact with service owners, operations managers and service teams to have a holistic view on the service and advise as needed;
- Management of central monitoring infrastructure;
- Implementation of test environment and "Proof of Concept" (POC);
- Participation in training seminars;
- Improve knowledge and competencies;
- Debugging and analysing of reported problems and escalated incidents;
- Drafting operational guidelines, procedures, installation notices and scripts for the integration, installation and upgrade of aforementioned component services;
- Assistance with roll-out of new ICT infrastructure projects;
- Operate in accordance with the defined ITIL processes and procedures;
- Preparation and test of new reference configurations (CRB) for any supported hardware;
- Integration and testing of new software versions, service packs and configuration changes;
- Intervention on ICT infrastructure (workstations, peripherals, etc);
- Perform patching and software deployments operations.
KNOWLEDGE & SKILLS:
- Proven experience in deployment of Windows10 in large environments
- Expertise in Client management and software deployment using SCCM/LANDesk or similar (installation, upgrading, patching);
- Excellent knowledge of MS Office products (2K)
- Proven experience in managing GPOs, PKI, MDT, Bitlocker
- Excellent understanding of Windows 10/7 client environment;
- Internet environnement administration (browsers, IIS, TCP/IP).
- Windows configuration & troubleshooting (registry, configuration files);
- Understanding of TCP/IP protocol and related services in a Windows Server environment (DNS, DHCP, WINS);
- Experience working with McAfee ePO server;
- Hardware environment interventions (PC, Server, printers and other peripherals, cabling, etc.);
- Scripting skills;
- Capable to communicate with end-users to give support on escalated incidents;
- Experience in automating OS deployments, reinstallations or migrations;
- Experience preparing and maintaining Reference Configuration PC image;
- Strong knowledge of SCCM or LANDesk or similar for Client management for monitoring, alerting and reporting;
- Experience of App-V administration and maintenance, configuration and packaging;
- Excellent VB and PS skills; Experience in automation/industrialisation of installation packages;
- Ability to write technical notes in English;
- Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in team working;
- Good communication skills ;
- Quick learning ability is required, being organized, versatile and a results-oriented team player;
- Experience in providing support for enterprise environment;
- Ability to cope with fast changing technologies and environments.
- Experience in knowledge transfer and competencies to the 2nd level support;
- Strong experience in improving operational
Standard requirements:
- Secondary school (12 years education) diploma/certificate of completion is required
- ITIL v.3 Foundation certification is a requirement of the contract and needs to be obtained, at the latest, 3 months after the start date.
- AT LEAST one technical certification (besides ITIL) in their area of expertise (ie related to the component they are proposed for)secondary school (12 years education) diploma/certificate
Minimum 2 technical certifications:
- MCTS: Administering and Deploying System Centre 2012+ Configuration Manager
- MCTS: Microsoft System Centre Operations Manager 2007+
- Any MS Server or Client certification
- Installing and configuring Windows 10
- MOUS: Microsoft Office User Specialist
Language skills: Fluent in English (C1/C2) or in French
Location: Brussels