Description
Language: FLUENT IN ENGLISH AND GERMAN LANGUAGE, CZECH LANGUAGE DESIRED
Job Description:
- Use of consulting skills, business process knowledge
- SAP PS application expertise and understand client's business environment mapped to SAP ERP
- Achieve client expected business results
Qualifications and Experience:
- Graduate Engineer from reputed college
- At least 3 years of functional experience in Finance domain
- Hands-on SAP PS configuration experience with focus on PS functionalities - Good configuration knowledge of PS structures: WBS, Network, Milestones, Cost Planning, Budgeting, Material Requirement planning, Project quotation, Time sheets, Goods issues, and other project management activities in SAP PS.
- Experience of one full life cycle SAP R/3 implementation experience would be desirable
- At least 4 years of Experience in supporting SAP ERP at large client engagement
- Experience and knowledge of key integration points between SAP modules
Responsibilities:
- Facilitate the implementation and support of SAP modules to enhance the clients' business functionality
- Analyze the current business processes and scenarios of the client and recommend/develop solutions to meet the client's needs
- Act as liaison with client for troubleshooting: investigate, analyze, and resolve software problems
- Help develop necessary modifications/enhancements to address clients' needs
- Guide end-users on how to do' basic transactions in SAP system and solve problems
- Able to understand the issues/tickets, get Root cause for the problem and categorize them into respective functions
- Understand the different Severities and Priorities based on the Level of issue
- Understand the different SLA's and coordinate with support team for expediting the resolution of tickets
- Ability to Coordinate with Business users and Support team
- Ability to escalate the issues to the next level and keep users updated about the progress of the issue.
- Understand the different monitoring requirements
- Proactively provide overall feedback to Production Support Manager
- Ability to search for similar problems in the database and suggest resolution as applicable or pass it on to right stream of next level of support for quick resolution
- Understands interfaces/batch jobs working
Other Attributes:
- Ability to analyze problems and provide clear recommendations
- Able to collaborate with clients and have a strong desire to excel.
- Excellent written and verbal communication skills
- Good interpersonal skills
- Must be able to work independently and can manage own workload with little to no supervision
- Able to Multi-task and work under tight deadlines
- Ability to cope with constantly changing priorities
- Maintain a thorough knowledge of the organization and adheres to all organizational standards and maintaining a high degree of customer satisfaction