Description
Outsource are seeking a Service Desk Analyst for a 6 month contract for a Global IT Company based in Prague.
Responsibilities:
- Standard Hardware and Software support (including but not limited to Client Life-cycle Management of the HW & all Standard Software/OS)
- Supporting up to 500 users
- Setup new Clients and Re-image requests of standards laptops and desktop - Dell & Mac including receiving the Hardware
- Coordinate with Dell engineers for On-site Break-fix
- Software support of issues that cannot be resolved by the service desk - virus, OS, MS Office, Google mail, docs, calendar, syncing, etc.
- Provide support for Video Conference system on site
- Provide support and/or provide assistance to troubleshoot (with Off-shore support team):
- Any other IT supported PC issues and local support
- To deliver the services in English language. To communication effectively to users at all level. To deliver difficult concepts and instructions in a clear, straightforward manner.
- To work successfully in a fast-pace team environment
Essential Skills
- Experience MacBook Air & MacBook Pros
- Worked on Windows and Apple operating systems
- Standard Office software & applications (ex: MS Office, Cisco UC client, etc)
- MS Outlook including Google App Sync (limited transition support)
- Mobile devices (iPhone & Samsung Sx Android)
- Symantec anti-virus
- Windows and Mac patch updates
- Standard Browsers - Chrome, Firefox, IE & Safari
- Windows and Mac Print
- Client Network configuration - Client firewall, WiFi and other system configurations
- Previously supported up to 500 users
If you would like to be considered please click 'Apply' or send your CV to Tewsdae Phillips - (see below)