Service now

Sofia, Sofia-Grad  ‐ Onsite
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Description

Essential Job Functions:
• Support clients and internal business processes based on ServiceNow platform. In particular, deployed Incident & Problem Management, Asset management and CMDB, Change & Release management, SLM, Service Catalog with customization and build in-house applications
• Assist in developing new custom applications or customizing OOTB applications
• Provide production support if needed for the supported applications
• Design testing plans and carry out the testing for the above
• Write necessary scripts to customize the applications

Educational Qualifications and Experience:
• Education: Bachelor’s degree in Computer Science, Management Information, or Electrical Engineering

Certification Requirements:
• ServiceNow certification (preferred)

Required Skills/Abilities:
• Perform day to day administration of the Service-Now tool
• Maintain business services and configuration item relationships in Service-Now tool
• Develop and manage application code, user interface, and third-party integration components
• Develop necessary development documentation as needed e.g. technical design, developer notes, etc.
• Performs core configuration tasks including system policies, business rules and client scripts
• Manages users, groups and roles
• Manages data with Tables, the CMDB, Import Sets, and Update Sets
• Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows
• Performs migration activities Dev to QA, QA to Prod
• Coordinates Service Catalog options, including two-step checkout, cart controls, and variables
• Investigate performance issues, learn troubleshooting tools, and use system logs to find issues
• Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics etc.
• Post roll out production support. Experience of handling Bug Fixes and Enhancement requests
• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
• Expert in JavaScript, jQuery, prototype and Jelly scripting used in ServiceNow.
• Knowledge of working with different kind of scripts in ServiceNow and their order of execution.
• Experience working with email notifications, inbound actions, reports, gauges, and home pages.
• Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
• Working on creation and customization of complex workflows and custom workflow activities.
• Worked with transform maps, data sources and different transform scripts for data loads and management.
• Working with schedule jobs, events and triggers to manage business needs and handle background work.
Start date
2019
From
Adroit People Ltd
Published at
25.11.2019
Contact person:
Hema S
Project ID:
1852575
Contract type
Permanent
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