Description
Location: Manchester
Day Rate: £540
* PEGA experience favourable.*
Tasks:
* Ensures that the applications that are designed with Pega technology are user-friendly and easy to understand. They are experts in human computer interaction and have expertise in Pega user interface components
* Interfaces with the clients user experience team to understand the organizations style guide and user experience requirements
* Interfaces with developers to ensure the users needs and goals are expressed in the User Interface design
* Manages User Interface Design
Skills & Experience:
* Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services
* Proven experience of creating research strategies/approaches
* Proven experience of facilitating workshops
* Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative evidence
* Confident in explaining user needs to senior civil servants and acting as a department at large
* Extensive knowledge of human factors, ethnography and the user-centred design process for environment
* Demonstrable knowledge, experience in and passion for user-centred design practices
* Proven experience of audience modelling and developing design personas. experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)
* Comfortable working with data from gathering and analysis through to design and presentation
* Comfortable in the capacity of mentor for other user researcher(s).
* Have excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments.
* Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services.
* Experience of identifying user needs of users with accessibility requirements.