Description
Customer Service AdvisorCustomer Service Advisor. My client is currently looking for a Customer Service Advisor - IT
to join their team for an initial 3 month period.
Customer Service Advisor - IT will be the initial point of contact for purchasing requests submitted to the IT purchasing team, liaising with internal stakeholders. Customer Service Advisor - IT will ensure that all IT purchasing requests are all logged, responded to within a half hour time limit and escalated where necessary.
Responsibilities Include;
Asses all IT Purchasing requests in a timely manner
Answer telephone calls when required to, regarding IT Purchasing
Maintain accurate Information within a Service Management Tool
Maintain product knowledge and technical skills and learn about new products as required
Customer Service Advisor - IT will have the following experience;
Logging purchase requests with users and ensuring they are responded to in a timely manner
Keeping users informed of the progress on their issue.
Excellent Customer Support
Working to agreed targets and timescales