Description
Contract, 3 months + ext | Bedford | up to £350 per day
We are recruiting for a Level 2/Level 3 Voice Engineer for an initial 3 month contract in the Bedford area.
We are able to offer an immediate start and candidates will have to complete 1 technical telephone interview before an offer can be made.
If you have experience in the following, please get in touch ASAP for immediate consideration.
- Voice Certification - CCNA Voice/CCNP Voice preferred
- Knowledge and experience of ITIL based service processes: Incident Management, Change Management, Release Management, Problem Management, etc.
- Manage trade voice environment to maintain a stable refreshed Uniform platform
- Experience in managing Mital systems
- Provide Voice recording services for voice as dictated by business or legal requirement
- Experience in monitoring and recording calls on a Handset basis, which capture conversation irrespective of which line the user is speaking on
- Support retention period of varying lengths based on business and regulatory requirements
- Participating in the monitoring of systems supporting voice end users products by intercepting alerts from all relevant monitoring groups and ensuring proactive communication with end users
- Perform installations, configurations, testing, troubleshooting, decommissions activities.
- Respond to and resolve Incidents, Problems, Service Requests and change requests while adhering to customer guidelines and policies
- Coordinate with third parties for hardware replacements, firmware upgrade.
- Providing operational support to the infra related to the voice products within the guidelines
- Define and document maintenance plan
- Administer and manage operations activities, including creating, enhancing and managing automation.
- Validate that best practices, company standards are being followed
- Provide recovery assistance for applications
- Create and coordinate third party
- Patch management, RCA analysis, S/W installs and upgrades following procedures documented by application owners Meeting SLA in time to fix the errors and problems.
- Perform Root Cause Analysis for the incidents
- Proven knowledge and good understanding of LAN/WAN/QOS technology is additional advantage
Required Skills
- Technologies: Telecom/Voice/PBX
- Primary: Mitel system
- Secondary: Avaya, orchid, Siemens, Ericsson systems