Description
We have an exciting opportunity for a Field Printer Engineer to join a blue chip organisation in the Leeds area.
All engineers will be provided with a van & expense card
ESSENTIAL SKILLS
*Ability to communicate at all levels
*Ability to remain calm under pressure and work to measured response targets.
*Provide physical hands and feet support for end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.
*Proven desk side support experience
*Proven knowledge of Microsoft Windows operating systems
*Proven knowledge in supporting Microsoft Office
*Proven experience as a hardware engineer in Desktop, Laptop and printer maintenance/repair
*Working knowledge of server hardware
*Working knowledge of backup systems
*Organised, able to manage time and prioritise tasks
*Excellent administration skills
*Flexible on working hours & overtime
*Willing to travel and drive a luton style van when required
*Will be required to move and lift large MFPs therefore a good level of fitness will be required
*Valid UK Driving Licence
*Experience of completing intrusive repairs Lexmark/HP MFP's. Vendor qualifications very desirable.
*Comptia Server + qualified
*Fujitsu laptop/Desktop trained
*Current vendor certifications in hardware/software maintenance
*Network support and trouble-shooting
KEY RESPONSIBILITES
*Receive and manage incidents, installations and changes through the incident management system and provide Real Time accurate feedback on progress and completion, return all paperwork on time for contracts where required
*Provide problem isolation and resolution, using diagnostic and analytical troubleshooting
*To understand current processes and work with management to improve productivity, utilisation and customer satisfaction
*Provide an excellent level of customer service that exceeds customer expectations
*Understand and adhere to all documented company processes and expectations including customer specific instructions.
*Manage and apply the specified level of urgency to escalations and requests for information.
*Assess the severity of a situation and business impact, raising management escalations when required
*Attend business meetings out of hours as required
*Complete all tasks/activities specified by management to be in line with business requirements
*Form part of the shift/standby rota as and when required
*Manage local spares and ensure all systems are updated and accurate
*Complete quarterly audits
*Complete all online training as requested in the timeframe specified
So if you are a field engineer looking for your next exciting opportunity please apply today!
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Global Technology Solutions is acting as an Employment Business in relation to this vacancy.