Field Hardware/Computer/Break fix Engineer

Cambridgeshire  ‐ Onsite
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Description

We have an exciting opportunity for a Field Desktop Engineer to join a blue chip organisation covering the Cambridge area.

All engineers will be provided with a van & expense card.

ESSENTIAL SKILLS

Deskside equipment break-fix experience is required.

You should be very comfortable repairing laptop, desktop and tablet devices to board level. Must be willing to cross train for printer repair work in the future.

*Ability to communicate at all levels
*Ability to remain calm under pressure and work to measured response targets.
*Provide physical hands and feet support for end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.
*Proven desk side support experience
*Proven knowledge of Microsoft Windows operating systems
*Proven knowledge in supporting Microsoft Office
*Experience with Hardware
*Organised, able to manage time and prioritise tasks
*Excellent administration skills
*Flexible on working hours & overtime
*Willing to travel and drive a luton style van when required
*Will be required to move and lift large MFPs therefore a good level of fitness will be required
*Valid UK Driving Licence

DESIRABLE

* Comptia Server + qualified
* Fujitsu laptop/Desktop trained
* Current vendor certifications in hardware/software maintenance
* Network support and trouble-shooting

KEY RESPONSIBILITES

*Receive and manage incidents, installations and changes through the incident management system and provide Real Time accurate feedback on progress and completion, return all paperwork on time for contracts where required
*Provide problem isolation and resolution, using diagnostic and analytical troubleshooting
*To understand current processes and work with management to improve productivity, utilisation and customer satisfaction
*Provide an excellent level of customer service that exceeds customer expectations
*Understand and adhere to all documented company processes and expectations including customer specific instructions.
*Manage and apply the specified level of urgency to escalations and requests for information.
*Assess the severity of a situation and business impact, raising management escalations when required
*Attend business meetings out of hours as required
*Complete all tasks/activities specified by management to be in line with business requirements
*Form part of the shift/standby rota as and when required
*Manage local spares and ensure all systems are updated and accurate
*Complete quarterly audits
*Complete all online training as requested in the timeframe specified

So if you are a field engineer looking for your next exciting opportunity please apply today!

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Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

Start date
ASAP
Duration
6 months
From
Global Technology Solutions Ltd
Published at
11.12.2019
Project ID:
1860443
Contract type
Freelance
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