Description
About Us
Award-winning IT services company whose clients include RBS, Sony, Walt Disney, UCL and leading law firms. Plan-net with more than 28 years of history in the bag, is in the business of assured continuous business enablement.
Our people make all the difference and our brand turns the heads of talented people, inspiring them to join, stay and grow with us.
Key accountabilities:
We are looking for a Service Desk Analyst to join our team and to work on one of our client sites for an initial 6 months period in West Malling, Kent.
- Provide first level support through taking calls via the IT Service Desk queue, which will include diagnosing and providing resolution at initial point of contact or logging a ticket, triaging and referring on to 2nd or 3rd line support functions.
- Monitor, analysis and action the main IT Service Desk mailboxes
- Administer the Telephony System including troubleshooting, extension creation, deletion and amendments.
- Administer the Email and Internet filtering tools.
- Log tickets with 3rd party suppliers and manage the relationship relating to the outstanding support.
- To provide desk side and queue assistance at our satellite office in London (once every 2 weeks)
- Communicate notifications when necessary to the business regarding upcoming service updates/outages.
- Effectively manage Priority 1 incidents including communications and follow up reports to investigate root cause.
- To provide a high level of First Time Fixes
Skills
- Must have a minimum of 1 year Service Desk Experience
- An understanding of network systems (Servers, Switches etc)
- Ability to triage calls and prioritise incidents/requests
- The candidate must be driven by results and a willingness to assist others
- Ability to start on the 4th September
Work Hours: Mon-Fri 8am-6pm (9 hour day, 8 working hours between 8am-6pm).
Information Security
This position is within the defined scope of Plan-Net's Information Security Management System (ISMS). The post holder is responsible for being at all times compliant with Plan-Net's Information Security Policy and all other policies, processes and documentation which relates to information security within the Company as outlined in the Plan-Net Staff Manual.