Customer Telephone Specialist - Technical Helpdesk

Hampshire  ‐ Onsite
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Description

SERVICE DESK ANALYST (CONTRACT)

BRAND NEW CONTRACT OPPORTUNITY AVAILABLE WITHIN AN INDUSTRY LEADING ORGANISATION FOR A CONTRACT SERVICE DESK ANALYST IN THE PORTSMOUTH AREA

  • Contract position available for a Service Desk Analyst
  • Up to £20 per hour (Outside of IR35)
  • Portsmouth based organisation in an easily accessible location
  • Initial 6 month contract
  • To apply please call or email (see below)

WHO WE ARE?

We are recruiting a Contract Service Desk Analyst with experience using Service Management tools to work with an industry leading organisation who are at the forefront of their industry.

AS A CONTRACT SERVICE DESK ANALYST, WHAT WILL YOU BE DOING?

Providing 1st/2nd line support in a busy call centre environment. You will need to monitor and maintain computer systems and networks, diagnose incidents and support roll-outs of new software. You will be required to answer telephone calls, handle customer correspondence and complete ad hoc tasks. The service desk is operational 24/7 so you will be on a 4 week shift rota to support during all hours.

AS A CONTRACT SERVICE DESK ANALYST, WE NEED YOU TO HAVE .

  • Working experience with Service Management tools (ServiceNow/Remedy etc)
  • ITIL v3 Foundation
  • Experience working in an operation support environment
  • Basic understanding of Tivoli applications
  • Excellent written and verbal communication skills

IT WOULD BE IDEAL IF YOU, THE CONTRACT SERVICE DESK ANALYST HAVE

  • Experience in 1st/2nd line support of AIX and/or windows Server systems
  • Understanding of oracle databases
  • Basic understanding of LAN/WAN technology
  • Experience of postal operations

TO BE CONSIDERED .

Please either apply by clicking online or emailing me directly to (see below) For further information please call me. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. I look forward to hearing from you.

CONTRACT SERVICE DESK ANALYST - PORTSMOUTH

KEY SKILLS:

SERVICE DESK ANALYST/IT SUPPORT/CUSTOMER SERVICE/1st LINE SUPPORT/2ND LINE SUPPORT/LAN/WAN/AIX/WINDOWS/TIVOLI/TSM/SERVICE NOW/SERVICENOW/REMEDY/SERVICE MANAGEMENT TOOLS

Start date
ASAP
From
Searchability
Published at
12.12.2019
Project ID:
1861269
Contract type
Freelance
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