Description
Junior Service Desk Analyst is required to provide remote support for a global professional services company with offices in central London.
TRAINING WILL BE PROVIDED to enable you to deliver a 1st & 2nd Line IT Service Desk Support remotely as part of a highly skilled team: IT Support via remote login, phone, email.
You will be expected to have a minimum of 6-12 months experience of providing IT Support.
The Service Desk Analyst contract is for 6 months initially with long-term potential for extensions. Flexibility to cover both Day and Evening Shifts will be required.
*£100 pd - £150 pd depending upon experience
You will be working with the following Tech...
Experience in any of the these areas will be beneficial:
- Windows 7 & 10
- MS Office: 2010, 2016, O365
- Active Directory; Group Policy, Account Creations, Terminations, Password Resets, DNS, DHCP
- Routine systems administration tasks -BES, Exchange, Airwatch, and DUO
- Blackberry and iPhone account management and provisioning
- Exposure to tablet and Smartphone devices.
- Experience of mobile technologies - Active Sync, Blackberry Enterprise, Air Watch, iOS, Android
- Citrix/VPN, Remote Support
- Cisco Telephony
- Shared Drives Administration (creation/amendments of shared folders on the network)
- Creation/Administration of FTP sites
- Print Services, Security Certificates
- Exchange 2010
- Software Installations via LANDesk
- Call Logging Systems (ServiceNow desirable)
Qualifications & Certification
- An ITIL qualification - (nice to have)
Further details of the role of Junior IT Service Desk Analyst are available upon receipt of your CV subject to suitability.