Team Leader-Customer Service/Telecom_Southampton,UK

Hampshire  ‐ Onsite
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Description

Team Leader job description

We are looking for an experienced, self-driven and motivated Team Leader to join our team. As Team Leader, you will be responsible for supervising, overseeing, leading, managing, rewarding and motivating the teams.

Team Leader duties and responsibilities

  • Set clear team goals and KPIs
  • Delegate tasks and set project deadlines
  • Oversee day-to-day teams' operation and performance
  • Do regular performance evaluation
  • Create a health and motivating work environment and atmosphere
  • Develop a well-designed and motivating evaluation program
  • Communicate with teams about their performance
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members' feedback and resolve any issues or conflicts
  • Plan and organize team building activities

Team Leader requirements and qualifications

  • Min 1 year of experience as a Team Leader or similar role
  • In-depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Experience with organizing training programs
  • Sense of ownership and pride in your performance and its impact on company's success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
Start date
ASAP
Duration
6 months
From
Pracyva
Published at
12.12.2019
Project ID:
1861579
Contract type
Freelance
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