Description
Content Designer - User Journey, User Stories, Agile
A Content Designer - User Journey, User Stories, Agile is required for a leading public sector client based in Shipley. You will join one of the largest digital transformation projects within the UK. You will be responsible for working with that team to design, create and improve new and existing products, platforms and transactions across government.
You'll be expected to work with the whole team, on all and any of our projects. Sometimes at a moment's notice. That means working with developers, designers, creatives, policy people, legal people, senior management - anyone we need to, to produce world-class online services.
You'll be working on needs analysis - taking existing content, identifying content gaps and overlaps etc. You'll also need to run workshops with cross-government colleagues to identify and agree content to be rationalised and archived, and mapping content to different formats and audiences.
Content Designer - User Journey, User Stories, Agile responsibilities include -
- scoping, commissioning, writing, editing and publishing digital content across all channels (web, mobile, social media)
- making sure customer journeys are the best they can be
- managing relationships with subject matter experts to make sure content is accurate
- accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, SEO optimised) and to the department's style
- accountable for choosing the best format for displaying information to the user - if we don't have one, we'll want you to suggest ideas or identify the gap
- making sure appropriate policy and legal checking within other parts of government happens, and that content is published quickly and efficiently
- monitoring the performance of content and tools and work with the Product Manager and a multi-disciplinary team to understand user behaviours and feedback
- identifying ways to improve the content and to iteratively improve the product
- at ease working in an agile environment with rapidly changing deadlines, workloads and goals
Content Designer - User Journey, User Stories, Agile