Description
Service Desk Analyst/Helpdesk/Desktop Support, 1st Line.
Our industry leading client is looking to hire a Service Desk Analyst to join a support team.
Working within an IT department you will be responsible for timely and efficient IT Services & Support to staff across and responsible for the internal and external customer's day-to-day 1st line support.
You'll be accountable for the following;
- Providing IT services and support to 2000 plus users across multiple sites
- Providing IT support to outsourced business partner locations and 3rd party facilities.
- Log all tickets and act as a 1st point of contact
- Manage Service Desk telephone line, mailbox and ticket queue.
- Ensuring that all own and direct teams incidents and requests are dealt within agreed SLAs.
- Maintaining and producing documentation for support procedures.
Technical skills:-
- ITIL knowledge Experience of working on a first line IT Service Desk
- Active Directory administration (Users and Computers)
- Microsoft Office 365 suite of applications
- Windows 7/10