Description
Service Desk Analyst (GDS)
As part of Triad's ongoing collaboration with a consultancy partner, we are looking for up to 5 Service Desk Analysts to help support services that their Service Management team are setting up with Government clients.
The services are comprised of the following high-level tech stack. You won't be expected to have a working knowledge of these; however, it would be beneficial if you have previously worked on a Service Desk that supported GDS aligned, public-facing, digital service.
- Ruby-on-Rails and Java (Spring Boot) Front End.
- AWS Platform-as-a-service technologies (ALB, Route 53, Cognito, S3, Fargate, RDS, DynamoDBSQS, Cloudwatch, Cloudtrail, Xray).
- DevOps Continuous Integration and Deployment technologies (AWS CodeDeploy, Terraform, Docker).
The role will involve:
- Working on a very busy 2nd line Technical Service Desk that supports an innovative and modern digital service operated by a major UK central government department.
- Taking ownership of problems, working proactively to resolve them, providing a high standard of customer service.
- Dealing with technical queries, undertaking technical root cause analysis and resolving technical issues on your own and as part of a team.
- Liaising with 3rd parties and suppliers and keeping the client and key stakeholders notified and informed on call status and progressing in a professional and timely manner.
- Liaising with technical service specialists to escalate complex and recurring issues for more detailed investigation and resolution.
- Possessing excellent verbal and written communication skills, having experience of working within an ITIL environment, and being someone who will thrive on working under pressure and to deadlines.
- Having 2-3 years previous experience of working as a Service Desk Analyst for bespoke solutions in a customer facing environment.
- Being well organised, self-motivated, a self-starter, punctual, and flexible in your approach to work.
- Having the flexibility to work on-call, out of hours and potentially different shift patterns.
Other information:
If this role is of interest to you or you would like more information, please contact David Sparkes or submit your application now.
Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief.
Triad Group Plc acts as an Employment Business for this contract position.